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Organization: Canada. Office of the Federal Ombudsman for Victims of Crime  
Phone Numbers: Toll-free 1-866-481-8429
TTY: Toll free 1-877-644-8385
240 Sparks St, PO Box 55037
Ottawa, ON
K1P 1A1
Street Address:
Hours: Mon-Fri 8:30 am-4:30 pm
Executives: Heidi Illingworth - Federal Ombudsman for Victims of Crime
Service Description: Facilitates access of victims to existing federal programs and services by providing them with information and referrals
  • Addresses complaints of victims about compliance with the provisions of the Corrections and Conditional Release Act that apply to victims of offenders under federal supervision and providing an independent resource for those victims
  • Enhances awareness among criminal justice personnel and policy makers of the needs and concerns of victims and the applicable laws that benefit victims of crime, including to promote the principles set out in the Canadian Statement of Basic Principles of Justice for Victims of Crime
  • Identies emerging issues and exploring systemic issues that impact negatively on victims of crime

If you are a victim of crime, this organization can:
  • Answer your questions about your rights as a victim
  • Give you information about the services and programs available to you through the federal government
  • Receive and review your complaints about other federal government departments, agencies or policies
  • Refer you to programs and services in your city or province that may be able to help you
  • Make recommendations to the federal government on how to change its policies or laws to better suit the needs and concerns of victims, and to report on those recommendations publicly

Fees: None
Application: Call, e-mail or visit website for more information
Eligibility / Target Population: No restrictions

Individuals are considered a victim of crime if:
* They have been harmed or suffered physical or emotional damage as a result of someone committing a criminal offense.
* They are a spouse, conjugal partner, relative of, dependent of or are responsible for a victim who has died or is not able to act for himself or herself (e.g., the victim is ill or is a child).
Languages: English * French
Area Served:

This information was last completely updated on February 23, 2018

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? 2019, Community Information Centre of Ottawa

Updated February 23, 2018
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